APARTMENTS IN WELLINGTON FAQS

1. how to book
2. rates, availability,reservations and deposits
3. the apartments, fit outs, cots and highchairs
4. broadband internet
5. meet and greet, arrival times

1. How to book

From the table on the apartments page, click on the name of the apartment of your choice. This will take you to the apartment page where you can view all of the information for that apartment.

After checking that the apartment's description, photos and availability meet your needs, use the Availability Table and Booking Form near the bottom of the same page to start your booking.

The Online Booking Process has four simple steps:

Stage 1.  Select The Dates For Your Booking:

• In the Availability Table, click on the date for the first night of your booking, to fill the 'First night' field in the Booking Form.
• In the Availability Table, click on the date for the final night of your booking, to fill the 'Final night' field in the Booking Form.
• If you have been given a special booking code, enter it in the 'Code' form field.
  
• Finally click the 'Start Booking' button.
• (Note: the 'clear' links next to each date field are a quick way to empty the fields if you need to change the dates you've selected).

Stage 2.  Guest Details:

• Fill in the form with your contact details, guest numbers and approximate arrival time, then click the 'Continue Booking' button.

Stage 3.  Payment:

• Your deposit is automatically calculated for you, as either a one week deposit for longer stays, or the full price of your stay if the your stay is for 7 nights or less.
• Enter your credit card details into the payment form, then click the 'Confirm Booking' button.
• Please click the 'Confirm Booking' button ONCE ONLY, then be patient. It may take up to one minute to process your payment.

Stage 4.  Confirmation:

• You will receive an online confirmation of your booking, followed by a confirmation email. Both confirmations contain your unique Apartments in Wellington booking number.
• Your email also acts as your invoice and receipt. Please print it and keep it in a safe place for your records. You may also wish to bring a printed copy with you to facilitate your check in.

Our all inclusive pricing includes: Use of gym, swimming pool and any other facilities in the building of your chosen apartment Fully furnished residence of your choice including weekly servicing, free local calls and all utilities Well equipped kitchens and laundrys Our meet and greet service on your arrival day which includes a briefing on your residence Weekly servicing including linen and towels The applicable GST goods and services tax Many apartments have loads of extras that are detailed on that individual apartments web page hide

2. Rates, availability,reservations and deposits

Are the rates on the internet the best available?

Yes, for stays of 1 night to 12 weeks.

You cannot book these apartments anywhere else. We exclusively manage all the apartments in our quality portfolio.

Can I use the facilities in the building?

Yes your security key will give you access to the facilities such as swimming pool, gym and whatever else your building has to offer.

What does the rate include?

For your peace of mind we have an all inclusive pricing policy which not only includes a very well equipped apartment but also free local calls, weekly servicing and even our sales tax, GST. So all you need to do is stock the fridge and unpack your toothbrush.

How long would I have to stay to get a further discount?

Over 12 weeks

 Are the availability calendars accurate and up to date?

Yes, when you book online the dates booked will immediately become 'unavailable'

How much deposit do I have to pay?

1 week or the full amount if you are staying less than a week. Please note deposits are non refundable within 30 days of arrival and prior to that subject to a $75 cancellation fee only.

You can start the booking process to see the deposit required and the full amount of your stay.

Are the photographs of the actual apartments?

Yes, we take them ourselves and we have more of each apartment that do not appear on the web site, please request additional photography by email.

Can I block some dates and get back to you with a confirmation?

No, we require 1 weeks deposit or the full amount if the stay is less than a week to book the apartment.

How will I get the keys?

We will meet you at the apartment building you are staying in and brief you on your residence.

How can I pay for my stay?

On the day of check in we will charge your credit card for the balance of the stay. If you are staying with us for quite a while we will charge your credit card every 2 weeks.

What happens if I have to cancel?

Within 30 days of arrival you lose your deposit and outside that it's a $75 cancellation fee.

We cannot transfer bookings or deposits to other dates or apartments, please choose carefully.

What happens if I have to cut short my stay after check in?

After check in we only require 14 nights notice should you need cut short your stay.

How far in advance can we book?

Online booking is available for the following 6 months.

How do I know you are not an internet scam?

When I asked our web designers how to convince visitors that we and, more importantly, our apartments actually exist, the advice included putting pictures of ourselves and our office on the web site, pictures of apartment owners, physical address details and telephone numbers that are answered, links to official sites.

We also have major listings in reputable sites such as www.yellowpages.co.nz which would be difficult to maintain if we were scamming visitors. We use secure pages for online payments and would not share your information.

3. The apartments, fit outs, cots and highchairs

Are the apartments fully furnished?

Every apartment has our full comprehensive fit out right down to the linen and towels. It includes a laundry and a well equipped kitchen for cooking, crockery, cutlery, glassware. All you need to do is stock the fridge and unpack your bag.

As well as our arrival briefing you will be given a local map and key information on the building you are staying in, including security, safety, facilities and car parking.

Many of the apartments have additional features over and above our comprehensive fit out standard. These features are described on each apartment page.

Cots and high chairs are available.

4. Broadband internet

All our apartments have Broadband Internet for your use at no extra charge.

5. Meet and greet, arrival times

How do we get the keys to the apartment?

Our 'meet and greet' service is one of our most  important services.

On your day of arrival it is our priority to meet you on time at your apartment with a polite, friendly briefing on your apartment and if required the local environment. Actually we like to be at your apartment about 40 minutes before your scheduled arrival time. We conduct our final checks including lighting, appliances, telephone line and written information about the apartment, building and local area.

We meet and greet at any prearranged time, 24 hour service.

Your email confirmation will contain specific details about meeting us and we recommend you print a copy and include it with your travel documents.

What if our flight or travel is delayed?

It would not be the great adventure that it is, without delays. Please email us with changes to your arrival time and contact us by phone if it is your day of arrival.

Can I check in earlier than 2 PM?

We would like to check you in as soon as you arrive in the city. If you would like to check in earlier than 2 pm please email us. We have a 'guaranteed' early check in option for only $75. special 'conditions' apply but it's a great option particularly if you have travelled as a family on a long haul flight that arrives early in the morning.